Our unique custom home building process was born out of the collective expertise and experience of our valued team members with input from our previous clients. Having had the benefit of working with hundreds of families to fulfill their dreams of designing and building their dream homes has given our team tremendous insight into what is important to our clients.
Most of our clients have built one or more homes previously. As a result, our clients are more discriminating than the typical home buyer. Their expectations have led us to develop processes that ensure our homes are delivered as promised, with extremely high quality standards.
The cornerstone of our unique home building process is the belief that building a new home does not have to be difficult or stressful. In fact, we consistently hear back from our clients at the end of the process that they found the experience to be extremely enjoyable and something that they will long remember.
The reason for this is that we are truly custom home builders. There are many builders in this industry who are spec builders, representing themselves as custom builders. The difference is that our systems are designed for client involvement from the very beginning. For most builders, clients are somewhat of a nuisance. The builders are used to building their stock plans a certain way and client involvement only complicates matters. They typically do not have systems in place to adequately record client selections and changes. Consequently, important details are often overlooked.
Since the vast majority of our homes are sold before we ever begin construction, we have developed comprehensive Job Specification Sheets that clearly spell out all the different features and amenities, as well as the materials and processes used in the construction of the home. These detailed specifications allow clients to contemplate changes or upgrades before they ever go to contract. This helps keep clients on budget and our projects on time.
Despite the detailed nature of our Job Specifications, clients often decide to add something or make minor changes along the way. Our systems allow for these changes without making the clients feel like they are getting in the way.
After having worked with a wide variety of clients, I have learned that some clients want to be very much involved throughout the build process, while other clients, after deciding on the initial job specifications, want minimal involvement. Our systems provide for both extremes and everything in between.
Once the Job Specifications have been agreed upon and the contracts are signed, our clients are provided a Client Guidance Sheet that details the steps that they will need to take in order to finalize selections such as carpet, tile, etc The first step in the process is to meet with our award-winning designer, Anne Champ of Revealed Interiors. She arranges to meet our clients and begins guiding them in the selection process and recording their selections on the Designer Worksheet.
These types of decisions are typically being made while the home is being framed. Once the home is framed, we meet our clients on-site to do Electrical and Cabinet walkthroughs, typically on the same day. This entire process takes about an hour.
We invite our clients to do a trim walkthrough after drywall, if they wish to participate. This allows the clients to have input on things such as the layout of closets and where sweater stacks are placed.
The entire build process takes about 6 months from beginning to end. Once the home is complete, we invite our clients to do a pre-close walkthrough to help identify any minor details that need further attention. This gives us the opportunity to make certain the home is delivered in a manner that exceeds our clients’ expectations. It is typical in these walkthroughs for me to have to remind our clients that our purpose is to find minor flaws and that there will be plenty of time to appreciate the home later.
Prior to moving in to their new home, our clients receive a Home Owners Orientation, where we provide them with information and instruction on various features and amenities of the home.
After our clients move in the home, we ask them to keep a list of anything they may notice that had been missed during the pre-close walkthrough so we can attend to these items on our 60 day follow up visit.
Toward the end of the first year, our clients receive another follow up visit to address any outstanding issues with the home.
It is through the development of and the strict adherence to these processes and procedures that we have enjoyed such success. While we are extremely proud of the homes we build, we are even more proud of the relationships we have developed.
Casa Bella Construction